Studio & Workshop Terms
These terms cover in-person ceramics workshops and classes at the Prague studio, and any physical ceramic goods we sell. Our online courses and master-classes are covered separately by our Terms & Conditions. Company details are in our Imprint.
1. The seller
- Kerakult s.r.o., IČO 17666333
- Registered office: Olšanská 2898/4h, Žižkov, 130 00 Prague 3, Czech Republic
- Contact: kerakultceramics@gmail.com
- We are not a VAT payer, so no VAT is added to our prices.
2. Results and technical risks
Making ceramics involves high-temperature physical and chemical processes. Our instructors give professional guidance, but clay and glaze behaviour during drying and firing is inherently unpredictable, so we cannot guarantee the structural integrity or the final look of your work.
Warping, cracks, or breakage that happen during drying or firing are a normal part of the process and are not a failure of our service. We are not obliged to provide financial compensation or a free replacement session in these cases.
3. Cancellation and rescheduling
In-person sessions reserve studio resources for you, so the following applies to individual bookings and single workshops:
- More than 72 hours’ notice — your booking can be rescheduled to a future date in full (100% of the paid fee is transferred).
- Between 72 and 48 hours’ notice — 50% of the paid fee can be credited toward a future booking; the other 50% is kept as a reservation fee.
- Less than 48 hours’ notice, or a no-show — the booking fee is non-refundable and non-transferable.
- Sending someone in your place — if you find a replacement to take your exact slot, the booking transfers to them in full (100%), as long as you tell us who they are before the session starts.
4. Multi-session passes and memberships
- Validity — passes and memberships are valid for three (3) months from the date of your first attended session. Any unused sessions expire at the end of that period, with no refund.
- Extension — the validity may be extended by up to two (2) weeks for a planned absence (for example travel), if you send us a written request before you leave. Requests made after the fact cannot be accepted.
- Who can use them — passes and memberships are personal. They may be used only by the person who bought the pass and their immediate family (parents, children, or a legal spouse).
5. Storage and collection
We do not offer long-term storage. Please finish glazing and collect your finished pieces within six (6) months of your first class. After six months, uncollected or unglazed items are treated as abandoned, and we may dispose of or repurpose them without further notice or liability.
6. Age
For safety, children under 12 may attend only with a parent or legal guardian, who is responsible for the child during the session.
7. Studio safety and property
Please follow all safety briefings and instructions from our staff. We are not liable for injuries caused by a failure to follow the safety rules. You are responsible for any intentional or negligent damage you cause to studio equipment or property.
8. Physical goods
- Handmade character — our goods are made individually by hand. Small variations in size, shape, weight, colour, texture and glaze are part of handmade ceramics and are not defects.
- Quality check — each item is inspected before it is packed and shipped.
- Shipping and damage in transit — risk passes to you when the package is handed to the carrier; we pack fragile items with professional-grade protection. If an item arrives damaged, photograph the outer packaging, the padding and the item on the day of delivery, and report it to the carrier so a claim can be opened. We will provide the documents needed to support the carrier’s investigation.
- Claims — we review each claim individually. Claims based purely on subjective taste, or on damage from misuse (for example thermal shock or drops), cannot be accepted.
9. Governing law
These terms are governed by Czech law, and any dispute falls under the jurisdiction of the competent Czech courts. Your mandatory consumer-protection rights are not affected.